Policies

Policy – LACASA
Last updated: August 28, 2025

Cash Refunds
Apply exclusively to defective products or mistakes made on our end.

Exchanges
Accepted for size issues within 3 days of receiving your order.

Returns
Items must be unused, unworn, and in original condition, with all labels, tags, and packaging intact.

Returns that do not meet these conditions will not be accepted.

Process
Once your return is inspected and approved, you may choose one of the following:

• Exchange for a different size

• Cash refund (only if the issue is on our side)

⚠️ Important: No tags = No return

If you have questions about your order, please contact our support team with your order number.